Tuesday, December 12, 2017

Water & Gas Administration

The Water and Gas Administration Office is a public utility company that delivers and sells natural gas, water, sewer and garbage services to residential and business customers. We provide support for more than 10,000 utility accounts and provide a full service collection office. Our drive-thru window and office hours are from 8:00 am to 4:30 pm for your convenience.

For emergency service after hours call the 24 hour dispatch center at 601-636-1096.
If you are experiencing problems with your water service, there are many things that may be causing it. In any case, you should first determine whether the problem is just at your home or if the problem is being experienced by your neighbors as well. If many homes are suffering from the same problem, you should call the City of Vicksburg Water Mains Department to inform them of the situation. If the problem is just in your home, listen to the following possible causes and what to do.

In the case of a water stoppage, the water mains department may have cut the supply to your home to perform routine maintenance, make a repair, or because your account is in default. Contact them for information. If your water is brown, cloudy, or otherwise poor in quality, you may have a problem with your pipes. Call the Water Department first and let them check the problem. If it is not the Water Department's problem, contact a reputable plumber to check the condition.

If water flow is erratic, there may be air in your pipes. Let the water run for a few minutes to clear the problem. If the problem persists, call the
Water Department.

With any type of service problem, feel free to contact the City of Vicksburg Water Mains Department to have your questions answered and to receive additional instructions. Their office, located at 801 Washington Street, is open from 7:00 - 3:30 p.m., Monday through Friday, and they can be reached by phone at (601) 634-4548, or after hours emergency number, (601) 636-1096. You may also call the Action Line at (601) 636-3411. 
Saving energy at your home is often a matter of paying attention to little things. Below are some simple, energy-saving steps you can take to make your home more energy-efficient.

Turn your thermostat down at night
When your away lower the temperature of your hot water heater
Change your air filter
Install a programmable thermostat
Look for Energy Star appliances when replacing old units
Wrap your hot water heater and hot water pipes
Turn down your thermostat
Maintain your heating system
Turn out lights when leaving a room
Caulk and weather strip doors and windows
Increase your insulation
Wash clothes in cold water
Use compact fluorescent bulbs
If you have a question about the utility service that the City of Vicksburg Water and Gas Administration provides to you, department personnel are available to assist you. If your utility service is not operating or operating erratically and you do not know why, check with neighbors to see if the problem is isolated to your home or if your entire neighborhood is experiencing difficulty. If the situation is local to your home, call the Water & Gas department to find out if the problem is mechanical or if your service has been disconnected. We will quickly be able to assess the situation and recommend a solution to you. For more information, or to speak with a department representative, contact the City of Vicksburg Water and Gas Administration office located at 2111 Drummond Street, between 8:00 a.m. and 5:00 p.m. Monday through Friday, or call (601) 636-3414.
All public utilities are governed by Federal Law and State law. The Mississippi Public Service Commission regulates all telecommunication, electric, gas, water and sewer utilities in the state of Mississippi.

If you have a complaint against a utility please try to solve it with them
directly. In Vicksburg Water, Sewer and Gas are provided by the City of Vicksburg, the phone number 636-3414. Electricity is provided by Entergy. Local phone calls are provided by Bell South or other independent cell phone companies. If you are not satisfied with the results you may contact the
Mississippi Public Service Central District Commissioner Nielson Cochran
directly through the following sources:

Voice: (601) 961-5430 Toll Free: (800) 356-6430 Cleveland Toll Free: (800)
793-9622 Fax: (601) 961-5824 E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Utility customers with the City of Vicksburg Water and Gas Administration are required to pay a security deposit prior to beginning a new service. This deposit is held by the department as insurance against non-payment or utility damages by a customer. Deposits can only be used as payment to the department after two months of non-payment at which time the deposit is used to pay for outstanding expenses.

Upon termination of your service we will apply the deposit to your final payment and refund the balance remaining to you at a forwarding address that you provide. Security deposits for water and sewer service are $50.00 if you are a renter and $30.00 if you are the owner or are purchasing the property where the service is requested. Security deposits for gas are $100.00 if you are a renter and $75.00 if you are the owner or purchaser of the property where the service is requested. For commercial gas and water service, a security deposit is required in the amount of two times the highest monthly bill rendered to the location to which the service is requested.

For more information, or to request a refund of your deposit, contact the Water and Gas Administration located at 2111 Drummond Street, between 8:00 a.m. and 5:00 p.m. Monday through Friday, or call (601) 636-3414.

HR Contact Info

con_tel Phone: (601) 631-3710
con_fax Fax: (601) 631-3748
emailButtonemail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Hours: 8:00 am to 5:00 pm M-F

con_addressPhysical Address:
City of Vicksburg
HR Department
1415 Walnut St
Vicksburg, MS 39180

con_addressMailing Address:
City of Vicksburg
HR Department
PO Box 150
Vicksburg, MS 39181


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